Overview
This manual explains the process for resetting a forgotten password. This process is not applicable for user accounts locked due to exhausting the maximum number of failed login attempts, or deactivated.
NOTE: Users have a maximum of 3 failed attempts before locking the account. To unlock a user account you must wait for the lock timer to expire or call Customer Support to request the user account be manually unlocked.
- Begin by clicking the "Forgot password?" hyperlink-
- Use the email address saved in 'Utilities' > 'Manage Profile' > 'Manage Security Questions'.
- You will see this message once your information has been confirmed-
- An email containing password reset link is received within a few minutes. Be sure to check your spam, junk or trash folders if you do not see this email. Once received, click the reset link to continue the process-
- Follow the instructions on each screen. Remember, the reset token provided in the email will expire after 15 minutes-
- Enter the required information as saved to your specific user account-
- You will be prompted to answer of your three, randomly chosen security questions. An incorrect response will result in a second attempt using one of the two remaining questions-
- Once you have navigated the Password Reset process and you will be able to submit your new password. All passwords are approved based on the listed specifications-
- SUCCESS!- Once your password has been reset, click the link to log into the portal-
- For security purposes, once this process is complete you will receive a confirmation email.
NOTE: If you see this email without having completed the Password Reset process, immediately contact our Customer Support department by phone at 877-710-6999 Option 1 > Option 1, or send an email to support@watermarkmedical.com