An important security feature of the Watermark Medical portal allows a user to reset their own password. To enable this feature, the user must provide additional personal security information for identity verification when their password is forgotten
NOTE: If your account has been locked or deactivated please contact Customer Support. The following instructions cannot be performed unless you are logged into your user account.
Setting Up Personal Security Information
Personal security information can be added after logging into the portal by selecting “Utilities” > “Manage Profile” > “Manage Security Questions”. If the personal security information section has not been completed, the user will be redirected to this page after a successful password change.
Figure 1 - Manage Security Questions menu option
On the “Manage Security Questions” form, the user will be asked to enter an email address, provide a DOB and two types of PIN numbers, along with three security questions (see Figure 2 ). This information will be used to verify user identity, should they choose to initiate a password reset request.
Figure 2 - The Manage Security Questions form
Once this information is provided, “ Forgot Password
” will appear on the login page if the user forgets their password (see Figure 3 )
. Following this link will allow the user to make a password reset request. Further instruction will be sent to the email address provided in the security section above. Click HERE
to see details on this process.
Figure 3 - Portal login screen with "Forgot Password?" link
If you are having difficulties or have questions regarding this security feature, please contact Customer Support directly at 877-710-6999, Option 1 > Option 1.
Forgot Password Process
This manual is only applicable for users that have completed the Password Reset Utility Overview This manual explains the process for resetting a forgotten password. This process is not applicable for user accounts locked due to exhausting the ...
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