If your account has been setup with an administrator, the admin user can add or remove users and reset passwords. if you have set up your secure password reset credentials you can reset your password manually - Click HERE
for instructions to set up your security questions (Please note- you have to be logged in to start this process). If you do not have an administrator or have not yet set up your password reset credentials, you will have to call customer support directly for security purposes. We can be reached at 877-710-6999 Monday-Friday 8am-8pm EST.